Duration: 3 Days
The MB-240 (Microsoft Dynamics 365 Field Service) certification BootCamp course from CloudThat has been curated for candidates preparing for Microsoft MB-240 exam. By taking up this BootCamp course, candidates will receive in-depth training from our certified in-house subject matter experts to successfully clear the exam. We also provide relevant study material necessary to pass the MB-240 certification exam to help candidates become a Dynamics 365 Customer Engagement Functional Consultants with Field Service expertise.
This course will equip students with the skills necessary to identify and configure the key components that are used to deliver Field Service and mobile solutions. Key topics include identifying the organizational considerations that will drive configuration decisions and common configuration aspects. This course helps students better understand the bigger picture and end goals focused around implementations that aid in designing more efficient solutions that...Read more
After completing this course, candidates will be able to:
Module 1: Configure Field Service
In this introductory module, you will be introduced to key concepts of Dynamics 365 Field Service, including products, services, and tax codes.
Module 2: Resource Scheduling Configuration
In this module, you will explore the concept of resource scheduling, and learn how to configure the system to schedule resources efficiently.
Module 3: Defining and Configuring Bookable Resources
In this module, you will learn how to create and manage bookable resources, including resource pools and crews.
Module 4: Configure Incidents
In this module, you will learn how incidents can improve the scheduling efficiency and consistency of your organization.
Module 5: Inventory and Work Order Management
In this module, you will learn how to create and use work orders to schedule resources.
Module 6: Field Service Agreements
In this module, you will be introduced to agreements, and learn how to configure them for your organization.
Module 7: Inventory and Purchasing
In this module, you will learn about management of customer assets.
Module 8: Field Service Mobile
In this module, you will learn how to use and configure the Field Service Mobile application for a mobile workforce.
Module 9: Universal Resource Scheduling
In this module, you will be introduced to the concept of Universal Resource Scheduling, and describe how it can be leveraged for an organization.
Module 10: Managing Scheduling Options
In this module, you will learn how to use the schedule board to reschedule, substitute resources, and schedule pools and crews.
Module 11: Customizing the Schedule Board
In this module, you will learn how to configure the schedule board to best meet the organization or scheduler’s needs.
Module 12: Advanced Scheduling Options
In this module, we will dive deeper into the options for customizing the scheduling of work orders based on unique business requirements.
Microsoft Dynamics Certified Trainer.
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